Licensed Customs Agent · Department of Customs tariff २०८०/८१ · China & India warehouses

Know your exact landing cost in Nepal, before you buy.

Instant customs duty, VAT, ECS and freight calculation for any product — by road from India, by air from anywhere. Or let our licensed agents source, consolidate, ship and clear it for you.

0 HS valuation rows covered
Rs 0.00 /USD · NRB rate today
0+ shipments cleared
0 consolidation warehouses (Guangzhou · Yiwu · Kerung · Delhi · Raxaul)
Live corridors
ChinaGuangzhou · Yiwu
NepalBy air — 4 to 7 days
Chinavia Kerung, land border
NepalBy road — 25 to 30 days
Indiavia Delhi
NepalBy road — 10 days
Indiavia Raxaul
NepalBy road — 4 days
Platform

Everything between your supplier and your door.

Landing Cost Calculator

HS-code based duty, ECS, VAT and freight — road or air. SAARC and other-country rates applied automatically from the official २०८०/८१ tariff, with bulk-tier freight pricing.

Calculate now →

We Import For You

New to importing? Post your requirement — our licensed team sources, consolidates, ships, clears customs and delivers, with every charge itemised up front.

Post a requirement →

Multi-Supplier Consolidation

Buying from three factories? All goods collect at our Guangzhou, Yiwu, Kerung, Delhi or Raxaul warehouse, are inspected and repacked into one shipment — one freight bill, one clearance.

How consolidation works →

Live Tracking

Supplier → warehouse → repacking → transit → customs → door. Per-supplier received status, document checkpoints and a live landing & delivery date.

See a live shipment →

Export from Nepal

Automated documents, CHA-filed declaration, cargo via TIA air or Birgunj–Kolkata sea, proof of export and payment settlement — end to end.

Start exporting →

Learning Center

A 22-lesson video course on real Nepali import/export practice — Pragyapan Patra, HS codes, ConnectIPS payments and more. Secure streaming, free contents list.

View the curriculum →
How it works

From quote to doorstep in four steps.

1
Calculate & quote

Enter the product or paste a supplier link. Duty, taxes and tiered freight are itemised instantly from official data.

2
Approve & pay

Approve your quote and our team confirms payment with you directly. Rate-locked for 7 days — no hidden charges, ever.

3
Consolidate & ship

Suppliers deliver to our warehouse. We inspect, repack and ship on one AWB — by air to TIA or by road via Birgunj.

4
Clear & deliver

Our licensed agents file the Pragyapan Patra, pay duty on your behalf and deliver to your door with every receipt.

Routes & coverage

Main corridors we run every week.

AirGuangzhou · Yiwu → Kathmandu

4–7 days · TIA cargo · from USD 4.20/kg (bulk tier)

RoadChina (via Kerung) → Kathmandu

25–30 days · Rasuwagadhi land border · best for heavy cargo

RoadDelhi → Kathmandu

10 days · India land border · INR-import rates

RoadRaxaul → Kathmandu

4 days · Birgunj crossing · fastest India road route

भन्सार महसुल दरबन्दी २०८०/८१Duty engine seeded from the official Department of Customs tariff schedule
Nepal Rastra BankExchange rates auto-synced daily with admin override
NTA · DFTQC · Plant QuarantinePermit rules mapped per category, warned before you submit
Live shipment trackingEvery stage logged as it happens, nothing backdated
Our story

We lost Rs 4 lakh on our first import. So we built the platform we wished existed.

In 2019 our founder ordered his first container of goods from Guangzhou. The supplier's invoice looked great — until the shipment hit Birgunj. Surprise duty rates, a missing NTA approval, demurrage piling up daily, and an agent quoting fees over the phone that changed every call. The goods finally landed at nearly double the expected cost.

That painful shipment became NAKA: a platform where the landing cost is known before you pay a supplier, restricted goods warn you before you commit, every rupee of duty, freight and fees is itemised from official Department of Customs data — and a licensed agent team does the hard part for you. Today, 12,000+ shipments later, first-time importers and factories run their whole supply line through NAKA.

"I run a garment factory in Biratnagar. NAKA consolidates fabric from three Chinese mills into one shipment every 45 days. I see the landing cost per metre before I approve — my costing sheet is done before the goods ship."

SP
Sunita Pradhan
Factory owner · raw-material program member

"I'd never imported anything. Posted my requirement, our team confirmed payment with me directly, and I tracked it from the supplier's gate to my shop in Pokhara."

AB
Aayush B.
First-time importer

Trust & compliance built in

Agent License No. 04-0812/079
Clear under our license

Own EXIM code? Upload documents — we clear customs under our agent license.

Cross-border consignees

Foreign buyer or consignee outside Nepal? We handle clearance for them too.

Factory raw materials

Recurring raw-material contracts with bulk-tier freight rates and scheduled runs.

Restricted-goods screening

Prohibited and licensed-only items warn you before you submit — never after.

Special documents flagged

NTA, DFTQC, quarantine and other permits flagged per category, before payment.

Always-current duty tables

Tariff versioned and updated with every government revision — never stale rates.

Know your exact landing cost in Nepal — before you buy.

Sign in to save calculations, post requirements and track every shipment door to door.

Licensed customs agentCleared under agent license 04-0812/079
Exact duty, VAT & freightComputed live from official २०८०/८१ tariff data
Live tracking, door to doorSupplier → warehouse → customs → your address

"I'd never imported anything. Posted my requirement, our team confirmed payment with me directly, and I tracked it from the supplier's gate to my shop in Pokhara."

Aayush B. · First-time importer

Welcome to NAKA

Sign in or create an account.

or with email

New to NAKA? Create an account

Import workspace · Landing Cost Calculator

Landing Cost Calculator

Live engine · दरबन्दी २०८०/८१ + सूचना मूल्य २०८१ फाल्गुन

Duty is assessed on the customs reference value (सूचना मूल्य) per unit for the HS code — not your invoice — and cascades ID → ECS → VAT exactly as Nepal Customs computes it. Change any field and press Calculate.

Search across all 2,913 HS rows · सूचना मूल्य २०८१ + दरबन्दी २०८०/८१

Can't find your exact product? Browse the full HS database →

ECS and VAT are not editable here — they are set per HS code from the tariff and Excise Act schedules, and shown in the estimate below.
Shipping details — origin side BY AIRall rates admin-editable
NPR · optional, only applied when needed
Custom chargescascade: ID → ECS → VAT

Each charge is stored per HS code. ECS is charged on (value + ID), and VAT on (value + ID + ECS) — never all on the bare value. Codes with no ECS or a duty exemption (माफी) show as not charged.

Service charges — Nepal sideclearing tier applied automatically
Restricted-goods screening runs before every submission. Prohibited items are blocked with an explanation; licensed-only items show the license path.

Reference valuation & duty database

Sources: भन्सार महसुल दरबन्दी २०८०/८१ (duty %) + तेस्रो मुलुकबाट पैठारी हुने मालवस्तुको सूचना मूल्य, २०८१ फाल्गुन (reference/minimum CIF value per unit). Duty is assessed on the higher of invoice or reference value.

HS codeGoodsUnitRef. value (CIF)OriginID · SAARC/OtherECS
7117.19.00Imitation jewellery — finishedKGMUSD 15.00CN7.25% / 10%10%
7117.19.00Imitation jewellery — semi-finishedKGMUSD 13.00CN7.25% / 10%10%
7117.90.00Plastic imitation jewelleryKGMUSD 10.00CN7.25% / 10%10%
7116.20.00Artificial stoneKGMUSD 15.00CN7.25% / 10%10%
8517.62.10Smart watch (X7/T500/Z series)PCSUSD 5.00CN15% / 15%
8517.62.10Smart watch (Haylou / Imilab class)PCSUSD 15.00CN15% / 15%
8471.30.10Laptop — i5 / R5PCSUSD 450.00CNमाफी (exempt)
6109.10.00T-shirt / vest (non-branded)PCSUSD 2.00CN20% / 20%
6402.19.00Sports shoes (non-branded)PAIRUSD 8.00CN20% / 20%
0902.40.00Tea — Jasmine / Himalayan / TibetanKGMUSD 3.00CN40% / 40%
9503.00.00Toys, rubber/plastic, no batteryKGMUSD 6.00CN15% / 15%
8507.80.10Power bank ≤ 20,000 mAhPCSUSD 3.50CN15% / 15%

Origin & brand uplifts are part of the notice: e.g., reputed-brand garments and cosmetics carry +50% to +100% over the listed value; EU/US/Australia origin adds +20% to +50% on many chapters; Bangladesh origin is valued at China parity; children's garments −20%. These uplift rules are stored per HS/chapter in the admin valuation database and applied automatically.

Can't find your product or HS code?

Tell us what you're trying to import and we'll research the correct HS code and duty rate and add it to the database — no account needed.

Customs Assessment · Estimate
Estimate only
TOTAL LANDING COST
Quote valid 7 days · exchange rate Rs 152.00/USD (NRB) · final duty per customs officer assessment.
Import workspace · We import for you

Post your import requirement

Tell us what you need — we source, consolidate at our warehouse, quote, import, clear customs and deliver. Every quote separates goods, warehouse/repacking, logistics (economy/express), clearance and our fee.

🏭 Multiple suppliers? Add each supplier below — all goods are collected at our Guangzhou, Yiwu, Kerung, Delhi or Raxaul warehouse, inspected, repacked into one consolidated shipment and shipped to Nepal on one freight bill and one customs clearance.
Supplier / factoryGoodsReady date
No suppliers added — optional, only needed if consolidating from more than one factory.
+ Add another supplier
🔍 Auto-screening on submit: restricted-goods check → special-document popup (if any) → instant preliminary landing cost from HS code.

How it works

1 · Submit requirement

Screened instantly for restrictions & permits.

2 · Get itemised quote

Goods + warehouse + logistics (economy/express) + clearance + fee. Bulk tiers applied.

3 · Approve & pay

Our team confirms payment with you directly.

4 · Warehouse consolidation

All suppliers deliver to our warehouse → inspection → repacking.

5 · We ship & clear

Under our agent license — or your EXIM code.

6 · Delivered

Live tracking with landing/delivery date.

🏭 Factory program

Recurring raw-material contracts, bulk-tier freight, scheduled shipments, dedicated account manager. Trust: licensed agent · registered Pvt. Ltd. · escrowed payments.

Import workspace · Shipment tracking
Account · Your account
Your account
Loading…
Active shipments
Total imported (12 mo)
Wallet & credits
Referral & refund credits

Active shipment

⚡ Automatic importing

Not configured

Recurring orders auto-quote, one-tap approve, consolidate at the warehouse and auto-clear under your EXIM code once set up. You have none running yet.

Order history & tracking

RequirementItemTypeStatusQuoted value
Loading…

Saved calculations & quotes

Saved from the calculator's "Save to profile" button
DateProduct / HSTypeCostValid
Loading…

Documents vault

DocumentNumber / refExpiryStatus
Loading…

Payments & invoices

DateDescriptionMethodAmountInvoice
Loading…

Notification preferences

EventSMSEmailPush (app)
Shipment status change (every stage)
Warehouse received / repacking photos
Quote ready / quote expiring
Duty assessed & paid
Government tariff / rate updates

Account settings

Reference data · HS valuation & duty database

HS valuation & duty database

All 2,913 rows extracted from तेस्रो मुलुकबाट पैठारी हुने मालवस्तुको सूचना मूल्य, २०८१ फाल्गुन, with import-duty columns merged from भन्सार महसुल दरबन्दी २०८०/८१. This is the same dataset the calculator queries.

What is and isn't in this extract — read before relying on it

ItemStatus
Reference value, unit, origin (सूचना मूल्य २०८१ फाल्गुन)Complete — 2,913 rows
Import duty columns सार्क / अन्य मुलुक (दरबन्दी २०८०/८१)Matched for 2,433 rows 480 need verification
ECS / excise ratesNot in either document — comes from the Excise Act schedule; only 7117/7116 = 10% is confirmed so far
Brand & origin uplift rules (+50%/+100%, EU/US/AU +20–50%, BD at China parity, children −20%)In the notice remarks — to be encoded per HS/chapter
Second single-rate annex, tariff PDF pages ~500–552Deliberately excluded — purpose unconfirmed
Learning Center
Pick a lesson from the list to play it here.

Import Mastery: Nepal Edition

Practical, Nepal-specific lessons · table of contents free for everyone. Paid lessons stream only for a signed-in account with course access — being upfront: no site, ours included, can truly stop a screen recording, but there's no direct download link and the player's own download button is disabled.

Table of contents visible to all

Loading…

Company · About us & our story
Company
Services
Resources
Policies
Company

About NAKA

NAKA is a licensed customs clearance agency and digital import–export platform based in Kathmandu. We pair an in-house brokerage — Agent License 04-0812/079, Department of Customs — with software that shows you the exact landing cost before you pay a supplier, not after your goods reach the border.

In 2019 our founder ordered his first container of goods from Guangzhou. The supplier's invoice looked great — until the shipment hit Birgunj. Surprise duty rates, a missing NTA approval, demurrage piling up daily, and an agent quoting fees that changed every phone call. The goods finally landed at nearly double the expected cost. That shipment became NAKA.

Milestones

2019Founded in Kathmandu as a two-person customs brokerage.
2021Launched the landing-cost calculator, seeded from the official duty tariff.
2023Opened consolidation warehouses in Guangzhou and Yiwu; added road routes via Kerung.
2024Crossed 5,000 cleared shipments; added the Delhi and Raxaul warehouses.
202612,000+ shipments cleared · 2,913 HS rows in the valuation database · export module launched.

Registration & licensing

Registered nameNAKA Trade & Logistics Pvt. Ltd.
Company registration no.2081/082-C-1049217, Office of the Company Registrar
Customs agent license04-0812/079, Department of Customs, Nepal
PAN609847215
Registered officeNarayan Chaur, Naxal, Kathmandu 44600, Nepal
Company

How NAKA works

Whether you're importing your first sample order or running recurring factory shipments, the same four stages apply — we just handle more of them for you.

1
Calculate & quote

Enter the product, HS code or a supplier link. Duty, VAT, ECS and tiered freight are itemised instantly from official Department of Customs data.

2
Approve & pay

Approve your quote — our team confirms payment with you directly. Your quote is rate-locked for 7 days.

3
Consolidate & ship

Suppliers deliver to our Guangzhou, Yiwu, Kerung, Delhi or Raxaul warehouse. We inspect, repack and ship on one AWB.

4
Clear & deliver

Our licensed agents file the Pragyapan Patra, pay duty on your behalf and deliver to your door with every receipt.

Typical timelines

RouteSupplier to warehouseWarehouse to your door
Air — China → TIA Kathmandu2–5 days4–6 days incl. clearance
Road — China → Kerung → KTM3–6 days7–10 days incl. clearance
Road — India → Birgunj/Bhairahawa → KTM1–3 days3–6 days incl. clearance
Company

Pricing & charges

The landing-cost calculator and HS database are free to use, with no account required. When you use NAKA to source, ship and clear a shipment, four categories of charge apply — we itemise every one of them before you pay.

CategoryBasisGoes to
Government duty — ID, ECS, VATPer HS code, per the official tariff — a pass-through, not a NAKA feeDepartment of Customs
FreightPer-kg or CBM rate card, mode & origin dependentAirline / trucking partner
Firm charge5% of goods value — waived if you clear under your own EXIM codeNAKA
Warehouse chargeRs 10 per kg per day of storageNAKA
Clearing feeRs 10,000–20,000 per declaration by weight tier (negotiated above 1,000 kg)NAKA
Transport & labourAt cost, inside-valley deliveryNAKA / local partner
Exact figures for your product are only available from the calculator — duty rate, ECS and freight all vary by HS code, weight and route.
Company

Careers at NAKA

We're a small licensed brokerage building the software we wish had existed for our own first import. If you'd rather ship things than talk about shipping things, we'd like to hear from you.

RoleTeamLocationType
Customs Clearance ExecutiveComplianceKathmanduFull-time
Warehouse & Logistics CoordinatorOperationsGuangzhou, ChinaFull-time
Full-Stack DeveloperProduct & EngineeringKathmandu / RemoteFull-time
Customer Success AssociateSupportKathmanduFull-time

To apply, email your CV and the role title to careers@nakaex.com. We reply to every applicant within two weeks.

Company

Contact us

Office

Narayan Chaur, Naxal, Kathmandu 44600, Nepal
Sun–Fri, 10:00–18:00 NPT · closed Saturday & public holidays

Reach us

Phone / WhatsApp / Viber: +977-1-4512345
General enquiries: hello@nakaex.com
Sales & quotes: sales@nakaex.com
Support: support@nakaex.com
Compliance & documents: compliance@nakaex.com
Partnerships: partnerships@nakaex.com

Company

Partner API

For logistics partners, ERPs and marketplaces who want landing-cost, HS lookup or shipment-tracking data inside their own systems. Onboarding is manual for now — every partner gets a sandbox key and a review call.

EndpointMethodPurpose
/v1/landing-costPOSTDuty, ECS, VAT & freight for an HS code, quantity and route
/v1/hs-lookupGETSearch the 2,913-row HS valuation & duty database
/v1/shipmentsPOSTCreate a shipment / requirement on a customer's behalf
/v1/shipments/{id}/trackingGETCurrent stage, ETA and document checkpoints
/v1/webhooks/tracking-updateWebhookPushed to your endpoint on every stage change
POST https://api.nakaex.com/v1/landing-cost
Authorization: Bearer <partner_api_key>
Content-Type: application/json

{
  "hs_code": "8517.12.00",
  "quantity": 50,
  "route": "air-other",
  "invoice_value_usd": 1200
}

Sandbox rate limit: 60 requests/minute. To request access, email partnerships@nakaex.com with your use case.

Services

Marketplace import — Alibaba, 1688, Taobao & more

Found the product on a Chinese marketplace but can't pay in RMB or read the listing? Paste the link into a requirement and we take it from there: supplier communication, RMB payment, quality-check photos before dispatch, and consolidation with anything else you're importing that month.

  • Supported: Alibaba, 1688, Taobao, and most factory-direct links
  • We negotiate MOQ and price where possible before you pay
  • Photos and video of goods at our warehouse before they ship to you
Services

Warehouse consolidation

Buying from more than one factory? Every supplier delivers to the nearest NAKA warehouse — Guangzhou, Yiwu, Kerung, Delhi or Raxaul — where goods are received, inspected, repacked into export cartons and shipped on a single AWB.

Received & logged

Each supplier's cartons are checked in separately against your purchase order.

Inspected

Quantity and visible quality checked; photos added to your order vault.

Repacked & consolidated

Combined into fewer, denser export cartons — you pay freight once, not per supplier.

Shipped on one AWB

Single airway bill or trucking manifest, one customs declaration on arrival.

Services

Factory raw materials

Built for manufacturers who reorder the same raw materials on a schedule — garment mills, plastics converters, packaging and electronics assemblers. Set a recurring contract and we handle the run every cycle without you re-quoting each time.

  • Scheduled runs every 30, 45 or 60 days, aligned to your production calendar
  • Bulk-tier freight pricing, locked for the contract period
  • A dedicated account manager for supplier issues and rate renegotiation
Services

Export from Nepal

We handle the paperwork side of exporting so you can focus on the sale: commercial invoice and packing list, CHA-filed customs declaration, Certificate of Origin, and cargo booking via TIA air or the Birgunj–Kolkata sea corridor — with proof of export and payment settlement at the end.

Documents handled

Invoice, packing list, Certificate of Origin, CHA-filed declaration.

Two corridors

Air via Tribhuvan Int'l Airport, or sea via Kolkata through Birgunj.

Settlement

Proof of export and buyer payment reconciled at the end of the shipment.

Resources

Restricted & regulated goods list

Some categories need a permit before customs will release them; a small number are prohibited outright. NAKA screens every HS code against this list before you pay a supplier — not after your goods reach the border.

CategoryRegulatorExample itemsRequirement
Telecom devicesNTAMobile phones, routers, radiosType Approval + IMEI registration
Food, beverages, cosmeticsDFTQCPackaged food, supplements, skincareProduct registration & lab test
Plants, seeds, agri producePlant QuarantineSeeds, fruit, live plantsPhytosanitary certificate
Pharmaceuticals & devicesDept. of Drug AdministrationMedicines, medical devicesImport licence
Wildlife & wildlife productsDept. of National ParksIvory, fur, exotic speciesCITES permit or prohibited
Arms, ammunition, explosivesMinistry of Home AffairsFirearms, fireworksSpecial licence, mostly prohibited
Currency & counterfeit goodsNRB / CustomsFake currency, counterfeit brandsAbsolutely prohibited
Resources

Duty rate charts

Every duty figure cascades the same way: Import Duty (ID) on the statistical value, then ECS on value-plus-duty where applicable, then 13% VAT on top of both. Indicative ranges by category are below — your exact rate depends on the precise HS code, which the calculator and HS database resolve for you.

CategoryID · SAARCID · OtherECSVAT
Electronics & accessories5–15%10–30%0%13%
Textiles & garments10–20%15–30%0%13%
Machinery & parts1–10%5–15%0%13%
Food & beverage10–30%20–40%0–10%13%
Jewellery (HS 7116/7117)10–20%15–30%10%13%
Resources

Blog & guides

Practical, Nepal-specific writing on importing and exporting — no generic advice copied from a US logistics blog.

SAARC vs third-country duty: what changes and why

Why the same product can carry two very different duty rates depending on origin.

12 Jun 2026 · 6 min read

Reading your Pragyapan Patra line by line

A field-by-field walkthrough of Nepal's customs declaration form.

02 Jun 2026 · 8 min read

Five costly mistakes first-time importers make

From undervalued invoices to missing NTA approvals — and how to avoid them.

24 May 2026 · 5 min read

Export documentation checklist for Nepali exporters

Everything a CHA needs before your goods can leave the country.

15 May 2026 · 7 min read

What is reference valuation, and why customs can override your invoice

How the सूचना मूल्य notice interacts with your actual supplier invoice.

03 May 2026 · 6 min read

China warehouse 101: why consolidation saves you money

The math behind combining multiple suppliers into one shipment.

21 Apr 2026 · 5 min read

New guides every two weeks. Full articles are being migrated to this page — the Learning Center has the complete video course today.

Resources

Frequently asked questions

How is my landing cost calculated?

From your HS code's statistical value (reference value or invoice, whichever is higher), then Import Duty, ECS where applicable, and 13% VAT, plus the freight and service charges you select.

Do I need my own EXIM code?

No — if you don't have one, we clear under our agent licence and a 5% firm charge applies. With your own EXIM code, that charge is waived.

What payment methods do you accept?

Once you approve a quote, our team confirms payment with you directly — bank transfer or LC for larger orders.

How long does customs clearance take?

Typically 1–3 business days once your shipment arrives and all mandatory documents are on file.

What happens if my goods are on the restricted list?

You're warned before you submit a requirement, not after payment. We can obtain most permits (e.g. NTA Type Approval) on your behalf.

Can I cancel after paying?

Yes, before we've paid your supplier, for a full refund minus any processing fees. See our Refund & Cancellation policy for details after that point.

Is the quoted price final?

Your quote is rate-locked for 7 days. Final duty is confirmed by the customs officer on assessment and is usually within 1% of the quote.

Do you handle exports too?

Yes — switch to the Export workspace for CHA-filed declarations, Certificate of Origin, and freight to worldwide destinations.

How do I track my shipment?

Every order has a live tracking page — supplier dispatch, warehouse collection, transit, customs and delivery — updated as it happens.

Policy

Terms of Service

Last updated: 1 July 2026

1. Acceptance of terms

By using nakaex.com or engaging NAKA Trade & Logistics Pvt. Ltd. for sourcing, freight or customs clearance, you agree to these terms.

2. Our services

Landing-cost estimation, supplier sourcing, warehouse consolidation, freight forwarding, and customs brokerage under Agent License 04-0812/079.

3. Quotes & pricing

Quotes are rate-locked for 7 days from issue. Government duty is a pass-through cost set by the Department of Customs and may change with tariff revisions.

4. Your obligations

You must provide accurate product descriptions, values and quantities. Misdeclaration can result in seizure, penalties, or account suspension.

5. Payments

Payment is arranged directly with our team once a quote is approved. Funds for supplier payment are held until dispatch is confirmed.

6. Restricted & prohibited goods

We reserve the right to refuse any requirement involving prohibited goods or goods lacking a required permit. See our Prohibited Goods Policy.

7. Limitation of liability

Estimates are indicative until formal customs assessment. NAKA is not liable for differences between quoted and assessed duty beyond agreed rate-lock terms, nor for delays caused by customs authorities, carriers or force majeure.

8. Termination

Either party may close an account at any time; obligations for shipments already in progress survive termination.

9. Governing law

These terms are governed by the laws of Nepal, with disputes subject to the exclusive jurisdiction of the courts of Kathmandu.

10. Contact

Questions about these terms: compliance@nakaex.com.

Policy

Privacy Policy

Last updated: 1 July 2026

Information we collect

Account details (name, email, mobile), business details (PAN/VAT, EXIM code) where relevant, shipment and payment records, and documents you upload for clearance.

How we use it

To calculate duty, process payments, file customs declarations, provide tracking updates, and improve the platform.

Sharing with third parties

Shared only where necessary: courier and freight partners, and government authorities (Department of Customs, NTA, DFTQC) as required by law. We do not sell your data.

Cookies

Used for session login and basic analytics. No third-party ad-tracking cookies are set.

Data retention

Shipment and payment records are retained for 7 years to meet Nepali tax and customs record-keeping requirements.

Your rights

You may request access to, correction of, or deletion of your personal data, subject to our legal retention obligations, by emailing privacy@nakaex.com.

Security

Data is encrypted in transit and at rest; access to shipment and payment records is role-restricted and logged in our audit trail.

Policy

Refund & Cancellation Policy

Last updated: 1 July 2026

StageRefund
Before supplier payment is sentFull refund, minus payment-gateway fees (typically 2–3%)
After supplier payment, before dispatchPartial refund — dependent on the supplier's own cancellation terms
After dispatch, before customs duty paidFreight and service charges already incurred are non-refundable
After customs duty paidDuty is non-refundable — it has been paid to the Government of Nepal
Platform / service fees for undelivered serviceRefunded pro-rata for any stage not yet performed

To request a refund, use the support option in your dashboard or email support@nakaex.com within 7 days of the triggering event. Approved refunds are processed to your original payment method within 7–10 business days.

Policy

Shipping & Delivery Policy

Last updated: 1 July 2026

RouteTypical door-to-door time
Air — China → TIA Kathmandu10–15 days including clearance
Road — China → Kerung/Rasuwagadhi → KTM13–18 days including clearance
Air/Road — India → KTM6–10 days including clearance

Coverage

Doorstep delivery inside Kathmandu Valley; handoff to a courier partner for delivery to the remaining districts of Nepal.

Delays

Customs holds, missing mandatory documents, festival closures and weather can extend the above windows — your tracking page reflects the current stage and any revised ETA in real time.

Proof of delivery

Delivery requires an OTP or signature from the named consignee; a photo of the handover is stored in your order vault.

Policy

Prohibited Goods Policy

Last updated: 1 July 2026

NAKA will not accept a requirement, and Nepal Customs will not release, any shipment containing:

  • Narcotic drugs and psychotropic substances
  • Arms, ammunition and explosives without a valid Home Ministry licence
  • Counterfeit currency or counterfeit branded goods
  • Obscene material
  • Wildlife products restricted under CITES without a valid permit
  • Cultural artefacts and antiques without Department of Archaeology approval

Many other categories are restricted rather than banned outright — see our Restricted goods list for permit requirements. Misdeclaring goods can result in seizure, financial penalty under the Customs Act 2064, and suspension of your NAKA account.

Policy

Customs & Duty Disclaimer

Last updated: 1 July 2026

Figures shown by the NAKA calculator and HS database are estimates, built from the Department of Customs tariff schedule भन्सार महसुल दरबन्दी २०८०/८१, the reference-value notice सूचना मूल्य २०८१ फाल्गुन, the current Nepal Rastra Bank exchange rate, and the product details you provide.

Final duty is determined solely by the customs officer at the time of physical assessment, and may differ from the estimate due to tariff revisions, HS reclassification, valuation disputes, or exchange-rate movement between quote and clearance. Beyond the terms of an active 7-day rate lock, NAKA is not liable for such differences.

Nothing on this platform constitutes legal, customs or tax advice; for complex or high-value shipments, consult our compliance team directly at compliance@nakaex.com.